Frequently Asked Questions
Do you take Purchase Orders?
We do not take purchase orders, as we are a credit card only site. If you already have an open account with The HON Company, you may contact them through normal channels to place a PO. If you do not have a HON account, you will need to contact your local HON dealer to place an order by PO.
Where is my key number?
You can only find the replacement key code on the face of the lock. HON key codes are usually 3 digits with a letter before or after the numbers; i.e. 123E. If you are looking for a key code ending with "R", the "E" key is now the current substitute, i.e., if looking for a 123R, you will order 123E. If there is no letter with the numbers, please contact Customer Support at 1-800-833-3964 Option 2 and Option 2 again for Parts Order team.
Where do I find a new lock?
Please contact your local HON Dealer. Check out the dealer locator on hon.com
Can I get locks keyed the same?
Our lock kits ordered on the website come randomly keyed, but you can order multiple locks with the same key codes by contacting Customer Support at 1-800-833-3964 Option 2.
I ordered a key and haven't received it?
Our shipping carrier United States Postal Service (USPS), DO NOT offer tracking. USPS shipments usually take 4 - 6 business days to arrive. All key orders ship out of Iowa.
What are my shipping options?
USPS Key standard shipping (1-4 keys) is $3.50 All orders ship out of Iowa.
When will my order ship?
All key orders will be sent the next business day. Orders confirmed prior to 3 PM Central Time will be processed on the same day ordered. Orders processed after 3 PM Central Time will be sent the next business day. Weekend delivery NOT available. (Please note that USPS delivery times are ESTIMATES and are not guaranteed by USPS).
Will I be charged sales tax?
Sales tax is calculated based upon your delivery address and our requirement to collect sales tax for your ship to location. Please see below or contact Customer Support at 1-800-833-3964 Option 2 and Option 2 again for Parts Order team. to be set up as tax exempt.
How do I get set up as a tax exempt customer?
To be set up as tax exempt, please email a copy of your tax-exempt form to Customer Support at HONliterature@sigler.com or contact Customer Support at 1-800-833-3964 Option 2 and Option 2 again for Parts Order team.