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Frequently Asked Questions

Where is my key number?

You can only find the replacement key code on the face of the lock. HON key codes are usually 3 digits with a letter before or after the numbers; i.e. 123E. If there is no letter with the numbers, please contact Customer Support at 1-800-314-0380 for further assistance.

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Where do I find a new lock?

We offer three HON lock core replacement kits. HF24 for HON vertical files. HF23BX (Black) Laminate/Veneer Wood Casegoods and HF23CX (Chrome) Metal Casegoods, will fit lateral files, storage cabinets, pedestals, desks and overhead cabinets.

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Can I get locks keyed the same?

Our lock kits ordered on the website come randomly keyed, but you can order multiple locks with the same key codes by contacting Customer Support at 1-800-314-0380.

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I ordered a key and haven't received it?

We use two shipping carriers, United States Postal Service (USPS) and FedEx. USPS Key Standard Shipping and USPS First Class Package DO NOT offer tracking. USPS Priority Mail, FedEx Ground, FedEx 2 Day, FedEx Standard Overnight offer tracking numbers. All key orders ship out of Iowa.

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What are my shipping options?

USPS Key standard shipping (1-5 keys) is $3.50. (no tracking available), USPS First Class Package (no tracking available). USPS Priority Mail, FedEx Ground, FedEx 2nd Day and FedEx Standard Overnight will have tracking available for your shipment. All Key orders ship out of Iowa.

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Will I be charged sales tax?

Sales tax is only charged if your delivery address is in the state of Michigan.

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How do I get set up as a tax exempt customer?

Please contact Customer Support at 1-800-314-0380 or click on our live chat service for assistance. Our website only accepts Federal Tax Identification Number for tax exemption.

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How do I order the correct hangrail for a lateral file cabinet?

Lateral file hangrails are ordered by the outside width of the cabinet from side to side. The cabinet should measure 30, 36 or 42 inches. Next, look at the slots on the side of the drawer that the rails fit into, if they are shaped like a "lower case b" or a "lower case d', you will select a "new style' hangrail. If the slots are rectangular in shape, you would select the "old style" rails.

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How do I change from side to side filing to front to back filing?

To file front to back, you need two hangrails, one in the front and one in the back of the drawer. You will also need hanging file racks (single or double front-to-back hanging file rails) which fit perpendicularly on the two hang rails.

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Have a question that wasn't answered here? Contact us.