Merchandise purchased from HONAccessories.com may be returned for a refund of the product value. All returns require a Return Authorization Number (RA#) and must be initiated within 30 days of receipt. Merchandise must be in like new, resalable condition. The purchase price of the returned merchandise will be refunded minus shipping & handling fees. Return freight/postage must be prepaid by the sender. Please contact us at 800-833-3964 Option 6 to request a Return Authorization and Instructions.